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FAQ

Frequently Asked Questions!

Welcome to Do You Bake?  Below you will find a collection of common questions and answers all about us and our products!  We look forward to meeting your foodie and lifestyle needs. Thanks for shopping with us and your amazing ambassador!

 

Where We are Located:

We are located in both the USA and Canada.

 

About our Products:

Our products are natural products. They are free from extenders, additions, additives, preservatives, fake colors.  We do NOT use anti-caking agents you may find in other products.  Our products MAY slightly clump (especially when using brown sugar)and this is NORMAL! A natural product with sugar can clump slightly.  The clumping will dissolve as you add your wet ingredients. Our products are also currently manufactured in small runs.  They are within most cases manufactured within 1 to 2 weeks of you receiving them, and often even less time, and thus you can be confident your product is fresh! 

Our products are manufactured according to GMP. Our products are natural products. Weights may vary from package to package in accordance with the utilization of our natural products. Weigh limit tolerances have been tested to ensure quality standards are met within 20% stated weight on the package.

Question:  I received a product that I have been ordering for a while, but it looks a different color. Did something change?

Answer: If in doubt, please email our support team and they can help answer your product questions whether we have changed a specific product you have been ordering! support@doyoubake.com is the best way to get in touch

However! In many cases, the color changes are just because we use natural products instead of artificial colors and product 'color' can bleed in time.  Here are a couple of examples!

In our broth mixes available in the winter we use turmeric in all our mixes.  The turmeric darkens over time and bleeds into the rest of the blend.

Because it's a natural product, the dye in a natural hue like turmeric will change over time.

Another great example is our enchilada dip. If you receive one that has been made within days it will look grey. Over time it changes from grey to lighter orange to super bright orange.

When using artificial colors everything will look the same all the time without variability but natural products will change in color and appearance over time

Many of our products can arrive at you fresh, some will sit longer on our shelves and will change color as the natural colors found in turmeric or paprika, or even spirulina bleed into the other ingredients and cause color hue changes

 

About our Shipping:

on average, orders are shipped within 5 business days (working days) after the date the order is placed. During the end of month order processing, delays of up to an additional 5 business days in processing may occur. Our products are packaged and developed by us and thus during periods of growth, delays may occur. 

The company reserves the right to ship multiple orders in one box if being shipped to the same recipient. Shipping fees in said circumstances are not refundable.

At any time should you wish to find the status of your order out email our support team at support@doyoubake.com

 

Lost Orders :

From time to time a package may become lost or missing.  Please email customer service: support@doyoubake.com for a tracking update

We will issue a tracking management review once we begin a claim. If a package is deemed lost, we will cancel the order and refund your order total including shipping fees.

 

Damage Claims:

If you have a damaged package or product please email support within 48 hours of receiving your shipment - support@doyoubake.com with the following information

1. Your Order ID

2. Your Name

3. Details about the damage

4. A photograph showing all damage

In most cases, you'll be able to choose to get a refund or have a replacement sent to you. If the replacement option is not available, the company will issue a refund.

 

Short Shipped Orders:

Some orders may ship short of your entire order. Whenever possible we will add the short shipped product to another order we have in the queue for you.  If the product is unavailable for shipping we will give you the option to choose a refund or a product credit for the product we did not ship.

 

About Order Issues:

For any order issues please email our support team: support@doyoubake.com and we will work to resolve any order issues as expediently as possible. You will hear back within 1 business day of sending an email to us.

If a product is missing from your order, we the company reserve the right to add the product to either a) add product as an addition to another order we are processing for you or b) provide you with a product credit or c)a refund for the missing product.

 

Why some orders take longer to ship than others:

Towards the end of the month, we see a massive order spike. Due to the sheer growth and unanticipated mix of products being ordered the last 2 to 3 days of each month, our raw materials supplies for those monthly products run out. In said circumstances, we must procure additional raw materials to complete orders. This, in turn, can cause an end of month order delay for the short run of products we must complete to finish those last orders.

We at this time choose to complete orders in lieu of out of stock notifications or shipping orders without products and sending refunds. We have found over the course of the last several months, this is the preference of our customers - getting the product versus not getting the product at all. This therefore can mean wait times in excess of what is normal and ordinary for this organization. We apologize for delays but they are largely unavoidable in order to satisfy the customers' product needs. Thus please be advised that we cannot predict which orders from month to month will be delayed, but it could indeed happen for all the above-outlined reasons. We work to better understand demands and needs as we continue to grow and appreciate your patience.

 

About order or product returns:

An order may be returned for full refund within 14 days of receipt of the order.  The consumer must return the order to our facility address. All shipping charges related to the product return is at the expense of the consumer. 

Any product not received in a saleable condition may be refused by the corporation. Any product received must be in a saleable and unopened or non-tampered state. 

 

About our Gluten-Free Products:

We do not have gluten-free certification. Many of our gluten-free products are naturally gluten-free and are processed in our facilities that also have wheat.  We do not run our gluten-free products on our same line of products with wheat but they are present in our facilities that carry wheat. We do not guarantee our gluten-free products are safe from wheat.

 

Allergen Details:

Our facilities do have peanut, coconut, almond, milk, wheat, sesame, soy, mustard present.  While we work hard to minimize cross-contamination, it is always a possibility. We offer zero guarantees to cross-contamination and although we take care and precautions to try and minimize any allergen cross-contamination, we absolutely 100% cannot guarantee it.  If you suffer from allergies of any of the above ingredients, please be aware that we do not process any product in a separate facility and our products may not be suitable to you if you have allergies to the above ingredients and are concerned with cross-contamination.

How we display our allergies on our product packaging - in accordance with the FDA, cited below

The law allows manufacturers a choice in how they identify the specific “food source names,” such as “milk,” “cod,” “shrimp,” or “walnuts,” of the major food allergens on the label. They must be declared either in:

 

  • the ingredient list, such as “casein (milk)” or “nonfat dry milk,” or
  • a separate “Contains” statement, such as “Contains milk,” placed immediately after or next to the ingredient list.

 

We as a company list all and every ingredient as part of our consumer nutritional labeling and packaging.  We often (but not always) list allergen's present on the "CONTAINS" section of our product packaging. Although we make every effort to duplicate our allergen information on packaging, it may only be present and found in the ingredients listing.  If you suffer from allergies please make sure you read our ingredients listed on the packaging thoroughly before using.

We offer our nutritional information on our products online. If you are in doubt or cannot find our nutritional information for a product and would like us to locate it for you, please email our support team at support@doyoubake.com

 

About our Wellness Products:

We offer a line of wellness and health products that may fit into your dietary needs.  Our products are functional food products (aka real food, real ingredients derived from real sources to help you achieve your own health goals).  To that end, we use only real food, real ingredients without added supplementation.

If in doubt, please check with your physician or primary care provider to make sure you can use a product with specific ingredients noted in our ingredient and nutritional declaration tabs.  Speak directly with your primary care physician before consuming any product that has any ingredient you may not know if it will affect your health and health status or if it will interfere with medication.  If you have a concern about any natural ingredient or wellness product including but not limited to maca root powder, mushroom powder, protein powder, collagen, psyllium husk, flax, beetroot, branch chain amino acids, spinach, spirulina, sea vegetables, super greens and among others as listed in our nutritional and ingredient declaration forms on our products that may use these superfoods, please check with your primary care physician.

We are not healthcare providers and we do not treat or cure health-related concerns.  For all health-related concerns please check with your primary care physician/provider/doctor for any ingredient questions as it relates to your personal health situation.

Our products have NOT been evaluated by the FDA. Our products are NOT meant or intended to diagnose, treat, cure, or prevent any disease. Our products are thus NOT approved by the FDA

If you are pregnant or breastfeeding we recommend you check with your doctor before purchasing and consuming any of our wellness products.

These statements have not been evaluated by the Food and Drug Administration. 

 

About our Weight Loss Shred Program + Products:

Do You Bake Inc (CA, USA) shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease or ailment. Do You Bake Inc (CA, USA) assume no responsibility for the improper use of these products, we recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Do You Bake Inc does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming.  You must be 18 years or older to visit this website and/or purchase Do You Bake? Wellness or Shred Program productsThe information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction.

 

About our Best By Labels and Dates Practices:

We print our packaging boxes in very large print runs to reduce paper costs and save you money on product pricing!   They include best by dates at the time of initial printing that will take us through a few months of production capacity. After that, we add a new date label to extend the date to the true best by date of the ingredients. 

We constantly manufacture our products. We are not warehousing large quantities of products that sit for years and we do not spray our products with oils to artificially extend their shelf-life (even if the oil is natural).

While we do not make our products fresh to order (that would be highly impractical and would take a long time for you to receive your order), our products are currently processed in smaller batches (some even handcrafted!) as opposed to super large batches you may often find with large manufacturers and thus our products do not sit on shelves for years before they make it to your home. 

Our product best by dates can vary from product to product and time of purchase and can vary when you purchase the same product based upon our small batch cycles. 

The stick-on labeled date reflects the current best by date of the product produced inside the box. 

Please note: this is not a relabeling date of old products. We never relabel any product with a new date.   We would never do that.  We are simply updating predated boxes which are obsolete.  

Unsure if it's our label? Contact us! support@doyoubake.com with a photo and we can ensure and verify label authenticity!

 

For Ambassadors / Direct Sales Independent contractors:

Please refer to ambassador agreement & Ambassador policies & procedures for full code of conduct details

Ambassador contract may be considered immediately void if

1 - You lie, cheat and steal from customers

2 - You induce others to join your team making false income claims and promises. Income is determined by sales and team commissions. It takes hard work to earn money. This is not a get rich quick scheme and representing it as such would be a false and gross misstatement

3 - Stealing other ambassadors customers or team members

4 - Stealing unassigned ambassadors. Inducing unassigned ambassadors to join your team when you did not recruit them initially

5 - Bullying in any form

6 - Displaying racism and hate. We are an organization that strives to maintain a culture where doing the right thing means that hate, racism, and discrimination have no place here.  We are an organization that encourages and promotes diversity and inclusion.

 

According to Canadian Food Labeling:
 
Voluntary Declaration
 
Foods with a shelf life greater than 90 days (e.g., cereals, semi-dry cured or dry-cured sausage, etc.) are not required to be labeled with a "best before" date and storage information or a packaging date and durable life information.

http://www.inspection.gc.ca/food/labelling/food-labelling-for-industry/date-markings-and-storage-instructions/eng/1328032988308/1328034259857?chap=1#s2c1

 

Similarly in USA FDA requirements:

Voluntary Declaration

With the exception of infant formula, the laws that the Food and Drug Administration (FDA) administers do not preclude the sale of food that is past the expiration date indicated on the label. FDA does not require food firms to place "expired by", "use by" or "best before" dates on food products. This information is entirely at the discretion of the manufacturer.

The company policies, procedures, and FAQs are subject to change without prior notice. For an up to date FAQ and policies and procedures please refer back to the sections contained here within on our website.